General Support
Article Index
License Questions
- Can we just purchase licenses for 2 or 3 users?
- Does the license Subscription Automatically Renew?
- How do I check the version I am using?
- How do I download the free version of SharePoint Broken Link Manager?
- How do I transfer my license to another user or machine?
- I haven’t received my product media / CD yet, when am I going to get the product?
- Is the License a Subscription Model?
- My trial version is expired, can I get an extension?
- What are the Community Edition limitations?
- What are Work Units?
- What is No. of Site Collections (per User)?
- What is No of Users (who will use this product)?
- What types of license models do you offer? Do you offer Enterprise Licenses or 'Concurrent User' or 'Floating User' licenses?
Vendor Setup, Contracts and Privacy
- Are you on the Ariba Network?
- Are you PCI Compliant?
- Are you registered with Dunn and Bradstreet?
- Are you registered with the Better Business Bureau?
- How are Passwords and User Credentials stored?
- Is our data private? Do you share PII (Personally Identifiable Information) with outside parties?
- Is the SharePoint Essentials Toolkit affected by the log4j vulnerability?
- Was Cognillo affected by the Solarwinds incident/hack in Dec 2020?
- We require our partners to have insurance coverage, what type of insurance coverage do you have?
- What Usage Information is shared when using Community Edition?
Can't find what are looking for? Create a Support Ticket or Chat Live (click 'Chat with a Representative')
NOTE: Our User Guides (MS Word) provide help that may not be found in the Knowledge Center articles.