Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Cognillo Global Help Center
IMPORTANT

This page has been moved to our new support portal, please visit https://cognillo.com/support to create a ticket or view support articles.

  1. Cognillo Global Help Center
  2. Technical Support

Technical Support

Welcome! This is where you can find answers to technical questions.

Learn more about

  • SharePoint Essentials Toolkit
    Get help for the SharePoint Essentials Toolkit product
  • Genta Automation
    Get help with the Genta Automation product
Need to raise a request? Contact us.
Powered by Jira Service Management
{"xsrfToken":"2efb12957e3d1897cf427d545a44b99f50986e90_lout","branding":{"id":"2","key":"cs","name":"Technical Support","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc2369","headerLinkHoverBGColor":"#cc2369","headerBadgeColor":"#cc2369"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/de493345-bbe0-498a-af3a-3004ca0da179/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDZlN2I2Mi00M2U2LTRhOTEtYTEwMi0wN2JkNGNkNTdlZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlNDkzMzQ1LWJiZTAtNDk4YS1hZjNhLTMwMDRjYTBkYTE3OSI6WyJyZWFkIl19LCJleHAiOjE3ODQ2ODQzMDgsIm5iZiI6MTc4NDY4MzcwOH0.Taq3RXS37hc8AuQ_SdeIfF1VpkUuCTzQkyDd26caOIk&client=f06e7b62-43e6-4a91-a102-07bd4cd57ed1&mode=fit","logoId":"de493345-bbe0-498a-af3a-3004ca0da179","isLogoAvailable":true,"helpCenterTitle":"Knowledge Center","sharedPortalName":"Cognillo Global Help Center","userInitialAnnouncementHeader":"Cognillo support portal has been moved.","userInitialAnnouncementMessageWiki":"<p>Cognillo Support Portal has been moved. Knowledge Center has been moved to <a href=\"https://cognillo.com/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://cognillo.com/support</a>.</p>\n<p>Raise tickets by emailing support@cognillo.com or visit <a href=\"https://cognillo.com/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://cognillo.com/support</a></p>","translations":{"en-US":{"helpCenterTitle":"Knowledge Center","sharedPortalName":"Cognillo Global Help Center","announcementHeader":"Cognillo support portal has been moved.","announcementMessage":"Cognillo Support Portal has been moved. Knowledge Center has been moved to https://cognillo.com/support.\n\nRaise tickets by emailing support@cognillo.com or visit https://cognillo.com/support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#004fcd","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/efd18563-c937-429f-8741-8a569bab60b5/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDZlN2I2Mi00M2U2LTRhOTEtYTEwMi0wN2JkNGNkNTdlZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVmZDE4NTYzLWM5MzctNDI5Zi04NzQxLThhNTY5YmFiNjBiNSI6WyJyZWFkIl19LCJleHAiOjE3ODQ2ODQzMDgsIm5iZiI6MTc4NDY4MzcwOH0.MLYfUZ5Sl3OJ0dMgn3yHgEeU8YaHZtzRtYnigTzqXMQ&client=f06e7b62-43e6-4a91-a102-07bd4cd57ed1&height=300&mode=fit","bannerMediaApiFileId":"efd18563-c937-429f-8741-8a569bab60b5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"cs","projectId":10005,"serviceDeskId":2,"name":"Technical Support","description":"<p>Welcome! This is where you can find answers to technical questions.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"10","name":"License Activation Help","descriptionHtml":"","callToAction":"License Activation Help","introHtml":"<p>Choose this if you need help with your product license, such as License Activation, Trial License Extensions, Offline License Keys, etc.</p>","icon":10504,"iconUrl":"https://cognillo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[2],"key":""},{"id":"12","name":"Other Questions","descriptionHtml":"","callToAction":"Other Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://cognillo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[2],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10498,"iconUrl":"https://cognillo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[2],"key":""},{"id":"9","name":"Technical Support","descriptionHtml":"","callToAction":"Technical Support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://cognillo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[2],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://cognillo.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General"}],"orderMapping":{"2":[9,10,16,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6b2b306c-152d-3133-a1a2-d37f833ee219","appLinkName":"System Confluence","appLinkUrl":"https://cognillo.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://cognillo.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CSP","serviceDeskId":2,"kbLinkDomainURLs":["https://cognillo.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSP","userLanguageHeader":"IMPORTANT","userLanguageMessageWiki":"<p>This page has been moved to our new support portal, please visit <a href=\"https://cognillo.com/support\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://cognillo.com/support</a> to create a ticket or view support articles.</p>","defaultLanguageHeader":"IMPORTANT","defaultLanguageMessage":"This page has been moved to our new support portal, please visit https://cognillo.com/support to create a ticket or view support articles.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmMDZlN2I2Mi00M2U2LTRhOTEtYTEwMi0wN2JkNGNkNTdlZDEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTE0MDIwMDA4NzYiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOnVwbG9hZDoqIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4NDY4NDkwOCwibmJmIjoxNzg0NjgzNzA4LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.zYRC2Tfar040EOnD02-2oSzq24NWDH82c2g7PYJwaj8","targetCollection":"upload-user-collection--1402000876","endpointUrl":"https://api.media.atlassian.com","clientId":"f06e7b62-43e6-4a91-a102-07bd4cd57ed1","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"06420421-c2ed-4a19-a6d9-a3e721981dbe","name":"SharePoint Essentials Toolkit","description":"Get help for the SharePoint Essentials Toolkit product","categoryUrl":"https://cognillo.atlassian.net/servicedesk/customer/portal/2/topic/06420421-c2ed-4a19-a6d9-a3e721981dbe","lastUpdated":"1740097873937","createdAt":"1548445354966"},{"id":"3f088fde-fdff-40bb-99e1-4cf90201ffdd","name":"Genta Automation","description":"Get help with the Genta Automation product","categoryUrl":"https://cognillo.atlassian.net/servicedesk/customer/portal/2/topic/3f088fde-fdff-40bb-99e1-4cf90201ffdd","lastUpdated":"1740097833199","createdAt":"1548445399783"}]}},"sharedPortal":{"name":"Cognillo Global Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://cognillo.atlassian.net/wiki","kbLinkDomainURLs":["https://cognillo.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=cognillo","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"2efb12957e3d1897cf427d545a44b99f50986e90_lout","baseUrl":"https://cognillo.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://cognillo.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"f06e7b62-43e6-4a91-a102-07bd4cd57ed1","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a2ccdd6c07584c4796a6f9e4f02afb75","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://cognillo.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}